This privacy policy sets out how Skatewarehouse Ltd uses and protects any information that you give Skatewarehouse Ltd when you use this website. Skatewarehouse Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Skatewarehouse Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Skatewarehouse Limited is totally committed to protecting the privacy of our site visitors and customers. The Skatewarehouse team members are regular users of the internet and fully appreciate/respect the importance of privacy online. We do not disclose information about our customers to third parties except when it is part of providing a service to the customer - e.g. arranging delivery of your order, carrying out credit/other security checks and for the purposes of customer research, marketing and profiling or where we have your express permission to do so.

IS IT SAFE TO ORDER ON OUR WEBSITE?

We use one of the most secure online systems available, we are constantly monitoring, researching and improving our software to make sure we offer the highest possible security at all times.

We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:

• Authentication - this assures your browser that your data is being sent to the correct computer server and that the server is secure
• Encryption - this encodes the data so that it cannot be read by anyone other than the secure server
• Data Integrity - this checks the data being transferred to ensure it has not been altered

EXPLICIT CONSENT

We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

PAYMENT DETAILS

We do not hold or store your payment details for any reason. We use a secure third-party non-hosted payment gateway (PayPal/Worldpay) that handles the transaction on our behalf. This ensures a very high level of security. We maintain a high level of PCI compliance as required by all payment providers.

COMMUNICATION & MARKETING

If you have made a purchase from our store we may on occasion update you with our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of Skatewarehouse. All Skatewarehouse members have the option to opt out of receiving marketing communications from us and/or selected third parties at any time. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt out at any time by visiting 'Newsletter Subscriptions' in 'My Account' on the Skatewarehouse website. You can access 'My Account' once you register and login. Or simply click on the "unsubscribe" link in any email communications which we might send you. When you make a purchase with us we will send you a feedback request from a third-party review site, this is to allow us to improve our service and products. If you have purchased from us before or are signed up with us, when you leave items in your basket we will send an automated email reminding you what items you have waiting. Also, if you place an incomplete order without finishing payment we will send an automated email asking you to complete payment on that order.

WHAT ARE COOKIES?

A cookie is a small information file that is sent to your computer and stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Skatewarehouse by remembering your email address for you. You can change the settings on your browser to prevent cookies from being stored on your computer without your explicit consent. For more information please see below.

DETAILS WE COLLECT

When you register/sign-up, order or do any business with us we may ask you to provide the following information:

• Names
• Contact information including email address & phone numbers
• Demographic information such as address, preferences and interests
• Other information relevant to your customer experience

Personal Data collected for the following purposes and using the following services:

Analytics

Google Analytics with anonymised IP: Personal Data: Tracker; Usage Data
Google Ads: Personal Data: Tracker; Usage Data
Google Tag Manager: Personal Data: Tracker; Usage Data
Nosto: Personal Data: Tracker; Usage Data

Displaying content from external platforms

Google Fonts: Personal Data: Usage Data; various types of Data as specified in the privacy policy of the service

Managing contacts and sending messages

Mailchimp: Personal Data: email address; first name; last name; Tracker; Usage Data; various types of Data

Facebook Services including, Facebook Remarketing, Facebook Custom Audience, Facebook Analytics for Apps, Facebook Audience Network, Facebook Messenger Customer Chat, Facebook Lookalike Audience, Facebook lead ads: Personal Data: email address; first name; last name; Tracker; Usage Data; various types of Data
Tawk: email address; first name; last name; Tracker; Usage Data; various types of Data
Tiktok: Personal Data: email address; first name; last name; Tracker; Add Billing, Add to Cart, Complete Payment, Initiate Checkout, Search, View Content, Complete, Registration, Email, Phone Number, Data via Order APIs, Data via Customer API, Usage Data; various types of Data.
 

WHAT WE DO WITH THE DETAILS WE COLLECT

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping required by law
• Dispatching orders to you
• Contacting you about the status of your order
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• Advertising to let you know about the products that are most relevant to you.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Adverts for online

We also engage in online advertising to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we use targeted advertisement banners and ads from skatewarehouse.co.uk to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of our website (for example, your search history on skatewarehouse.co.uk and the products you looked at on skatewarehouse.co.uk) or any of our web banners or ads you have previously clicked on. We use Google Ads to deliver personalised ads via their content network, to find out more about how Google use your data please read the Google’s Privacy & Terms site

AdChoices

Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisations that generate the advert. In line with Internet Advertising Bureau (IAB) guidelines, all our adverts carry the clearly displayed AdChoices icon. Clicking the AdChoices icon will give you access to information about privacy and behavioural advertising and allow you to quickly opt out of receiving further adverts. For more information visit www.youradchoices.com or to learn more about the IAB’s Online Behavioural Advertising Framework click here. Please note that opting out of receiving adverts from one browser, device or app will not necessarily opt you out of all such adverts from all browsers, devices or apps.

SITE STATISTICS

We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of an individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. Skatewarehouse uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us at info@skatewarehouse.co.uk

DISCLOSURES OF YOUR INFORMATION

The information you provide to us is held securely, we only pass on your information to third parties to enhance your experience with us.

We may disclose your personal information to carefully selected third parties:

• in the event that Skatewarehouse Ltd sells or buys any business or assets.
• if Skatewarehouse or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets.
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Skatewarehouse, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

HOW WE PROTECT YOUR INFORMATION

We have put in place the following security procedures and technical and organisational measures to safeguard your personal information:

• Data on our server is encrypted
• Credit and debit card transactions are handled by established third party banking agents.

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

Under data protection law, we can process your personal data:

• Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. when you make a purchase with us, we then use your personal data to process payment and ship your order)
• Because we have obtained your consent (e.g. when you contact us with a question, when you want to amend the information on your account profile, or if you consent to receive marketing from us)
• Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services to our customers. We are always looking to understand more about our customers so we can offer the best products and customer experience. We use information about you and your browsing history to tailor your view of the website and to make it more interesting/relevant with respect to the products and offers we have.

OVERSEAS DATA TRANSFERS

The information you provide may be transferred to countries outside the European Economic Area ('EEA') that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your information you consent to these transfers for the purposes specified above.

THIRD PARTY SITES

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

How “Do Not Track” requests are handled
This website does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honour the “Do Not Track” requests, please read their privacy policies.

CHECKING YOUR DETAILS

If you wish to verify the details you have submitted to Skatewarehouse you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must, therefore, keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.

CONTRACTS

We store the content of the contracts and will send you the details of your order as well as our general terms via email. You can find the terms here at all times. The details about your recent orders can be found in your customer login. Customers may inquire about any data that has been stored about them and have the right to demand any correction of any inaccuracies.

CONTACTING US

Skatewarehouse Limited (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act).

You have the right to access the information which Skatewarehouse holds about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

We always like to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the Skatewarehouse team, who will be delighted to answer any questions you may have.

You can either contact info@skatewarehouse.co.uk

Or, write to us at:
Skatewarehouse Limited
Brightley Mill
Okehampton
Devon
EX20 1RR

COOKIES

OUR WEBSITE USES COOKIES, AS ALMOST ALL WEBSITES DO, THIS IS TO HELP PROVIDE YOU WITH THE BEST EXPERIENCE WE CAN.

WHAT ARE COOKIES?

A cookie is a small file which is stored on your phone or computer’s web browser when you visit a website. Cookies are used by many websites and can do a number of things eg remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website. At Skatewarehouse we use cookies to remember what you have in your shopping basket and recognise you when you return to our site.

Cookies can be used for many purposes, and some are essential to the way our website works such as adding items to your basket and checking out. Without these cookies, the checkout process won’t work and you won’t be able to buy anything. Cookies on our site are also used to remember your preferences and help us make improvements to your experiences. The cookies we use do not save any personal information such as your name or payment details.

The rules on cookies are covered by the Privacy and Electronic Communications Regulations. The Regulations also cover similar technologies for storing information, eg Flash cookies. The Regulations were revised in 2011, and the ICO is responsible for enforcing these new rules.

Our use of cookies and other information-gathering technologies

We use cookies and other online tracking devices such as Google Analytics/Ads to collect standard Internet log information and visitor behaviour information. The information is used to:

• Keep track of the items stored in your shopping basket and take you through the checkout process
• Recognise you whenever you visit this website (this speeds up your access to the site as you do not have to log on each time)
• Obtain information about your preferences, online movements and use of the internet
• Carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitor and/or customer requirements and interests
• Target our marketing and advertising campaigns and those of our partners more effectively by providing interest-based advertisements that are personalised to your interests
• Make your online experience more efficient and enjoyable

We work with third-party suppliers who may also set cookies on our Website, for example, Google, Youtube and social networks such as Facebook, X(Twitter), Pinterest, Instagram, Tiktok. These third-party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party. You can read more about how Google collects and uses data from our site here...

Demographic data also may be collected on our Website from third party advertising servers, content servers, or Website analysis agents who provide us with the postcode and area code associated with a visitor's server, along with pages viewed on our Website. We may review the actions of visitors to our website on an aggregate basis to determine customers' preferences. We also complete research on our visitors' demographics, interests, and pages viewed based on the information provided to us during registration, ordering, promotions, from our server log files, from our website analysis agents, or from contests, drawings or surveys. We may use this data to personalise the visitor's experience of our website, to inform our marketing and promotional campaigns, to statistically analyse website use, to improve our product offerings, and to customise our website's content, layout, and services. We receive reports from third-party advertising servers, content servers, or website analysis agents that tell us how many adverts were presented and clicked upon and/or what content was served or viewed.

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer (or other electronic device) such as your IP address, your browser version and/or other internet log information, this will not usually identify you personally.

In most cases, we will need your consent in order to use cookies on this Website. The exception is where the cookie is essential in order for us to provide you with a service you have requested (e.g to enable you to put items in your shopping basket and use our check-out process).

There is a notice on our home page which describes how we use cookies and also provides a link to this Privacy Policy. If you use the Site after this notification has been displayed to you, we will assume that you consent to our use of cookies for the purposes described in our Privacy Policy.

For further information about cookies, visit www.aboutcookies.org or www.allaboutcookies.org.

CONTROLLING COOKIES

You can block all cookies, including the essential ones, using your browser settings, but this will prevent the checkout process from working. You won’t be able to add things to your basket or checkout. To block all cookies you can typically use the Privacy settings on your browser’s Options menu or check the Help section of your browser. However, in a few cases, some of our website features may not function if you remove cookies from your browser. 

Some cookies are removed from your computer when you close your browser – these are called Session Cookies. Others stay on your computer until they expire after a fixed time – these are called Persistent Cookies. They are used to store helpful information between your browsing sessions such as items you added to your basket on your last visit, so we can keep them there for you if you didn’t already buy them.

By continuing to use our site with your current browser settings, you are consenting to allow us to use cookies.
Our site also uses some third-party tools such as affiliate marketing and review services. These third parties may also place cookies on our site.

List of cookies we collect

The table below lists the cookies we collect and what information they store.